Livv terms and conditions of use


Access to the LIVV Platform (hereinafter, the "Platform"), and to the services (hereinafter, the "Services"), to which the customer (hereinafter, the "Customer") has subscribed by a subscription (hereinafter, the "Subscription") is possible subject to the compliance by the Customer and the user (hereinafter, the "User") with the present general terms of use (hereinafter, the "TOUs"). The use of the Platform and the Services entails the commitment of the Customer and the User to comply with these GCU.

The terms defined in the preliminary article of the General Terms and Conditions of Sale are applicable to these T&CS.


Article 1.1 - Access to the Platform and Services

The Publisher undertakes to use all reasonable endeavors to provide the Customer and/or the User with reliable and good quality access to the Platform and the Services.

The Customer declares that he/she has accepted the costs as well as the limits of any connection to the Internet network.

The Customer and/or the User undertake to access the Platform and the Services in good technical conditions (hardware, software, telecommunications) in order to ensure, in particular, all the backup measures as well as protection against possible intrusions.

The information contained on the Platform and the Service is accessible 24 hours a day, 7 days a week, except in cases of force majeure, accidental interruption or interruption necessary for the proper functioning of the Platform and the Services. This interruption does not give rise to any compensation.

A helpdesk is available to the Customer and/or User during the working hours set by the Publisher by email at [email protected].

Article 1.2 - Service Levels

The Publisher endeavors, on a best effort basis, to maintain access to the Platform and the Services at all times in order to verify its operation and accessibility. Consequently, access to the Platform and the Services may be temporarily suspended for maintenance purposes. The Publisher will endeavor, where possible, to inform the Customer in advance of any maintenance periods and to limit the inconvenience caused by scheduling such maintenance periods during low usage times. In the event of an emergency, maintenance may be carried out outside these times.


In the course of its business, the Publisher collects Personal Data and is committed to protecting it in accordance with its Privacy Policy, which is available on the Platform.

Furthermore, the Publisher undertakes to process and use such Personal Data in compliance with the applicable provisions and in particular with European Regulation No. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter, "RGPD") and with Law No. 78-17 of 6 January 1978 as amended, known as the "Data Protection Act".

n the context of the protection of Personal Data, the Publisher is the data controller. Its Data Protection Officer can be contacted at the following address: [email protected]

The type of information collected include personal contact information, customer account identification information, banking information, any comments or information submitted and business contact information.

The Personal Data collected in the context of the Order is processed by the Publisher on a contractual basis in accordance with the Privacy Policy accessible on the Platform for the sole purpose of fulfilling the Order and compiling customer files.

This personal data may also be used for canvassing purposes in order to offer the Customer and/or the User products and services that may be of interest to him/her in addition to those already subscribed to, provided that the Customer and/or the User has given his/her explicit consent to this effect.

The Personal Data collected may be communicated to subcontractors that the Publisher may use to perform the Services and for marketing purposes. Such Personal Data may be transferred outside the European Economic Area but will benefit from appropriate safeguards ("Privacy Shield" or Standard Contractual Clauses approved by the European Commission).

Personal Data is kept for the entire duration of the Subscription, plus the legal deadlines relating to the proof thereof, and within the framework of commercial prospecting operations, for a period of three (3) years, after which it is definitively deleted, except in the event of new contact with the Customer.

In application of the RGPD, the Customer and the Users have the right to access, rectify, delete, limit, oppose and port their Data to a third-party service provider if necessary. The Customer and/or the User may assert these rights, by proving their identity, at the address of the company's registered office shown on the Platform.

In the event of a dispute, the Customer has the right to refer the matter to a supervisory authority.

Any request for the deletion of Personal Data, which may be made at any time at the above address, may prevent the performance of the Order. When the processing of Personal Data is based on the Customer's and/or User's consent, the latter may terminate it at any time by sending an e-mail to the following address: [email protected].


All distinctive signs, trademarks, logos, texts, comments, illustrations and images reproduced on the Platform and in the context of the execution of the Services are protected by copyright and/or by database law, in accordance with the Intellectual Property Code.

Subscription to the Services does not entail any transfer of property rights of any kind to the Customer and/or the User.

The Customer and/or the User shall not use the Platform and the Services for any purpose other than purely documentary purposes. Unless authorized by the Publisher, neither the Customer nor the User may reproduce, communicate, adapt, translate, distribute, sell, lease or give away in any way whatsoever the information contained in the Platform and the Services for commercial purposes, and more generally may not directly or indirectly carry out any act within the scope of the Publisher's intellectual property rights.

No functionality of the Services, and in particular the printing, downloading and e-mailing functions, may be used by the Customer and/or the User outside the limits and conditions set out in this user license.

The obligations set forth herein shall apply for the duration of the Publisher's intellectual property rights and for any country, including after termination of the Subscription.


The Customer and the User are solely responsible for the consultation, selection, use and interpretation of the documentation provided by the Publisher, as well as for the actions and advice derived from it.

Therefore, the Publisher shall not be liable for any direct or indirect damage caused to the Customer, the User or any third party arising from the use of the information provided by the Publisher, from any inaccurate or incomplete information, from any error or omission, or from any delay or failure to post.

The Customer and the User are solely responsible for accessing the Services. The use of the identification elements attributed to the Customer and the User is placed under their sole responsibility. Consequently, the Customer and/or the User may be held liable in the event of non-compliance with the obligations aimed at guaranteeing the confidentiality of their identification elements.

The Publisher shall not be held liable for any temporary interruption of the Platform and/or the Services due to maintenance operations. Nor shall the Publisher be held liable for any temporary difficulties or impossibilities in accessing the Platform and/or the Services caused by external circumstances, in particular disruptions to the telecommunications networks or faults in the Platform's hosting providers.


The present TOU are subject to the provisions of French law, without prejudice to the mandatory provisions applicable to Clients and Users who are Consumers.

In the event of a dispute relating to the interpretation or execution of theseTOU, the courts of Paris shall have exclusive jurisdiction, including for emergency or interim proceedings.