Livv
Ouvrages

French Consumer Law

Auteurs : Louis Vogel, Joseph Vogel

Sommaire de l’ouvrage
  • Part 1: Advertising and sales promotion

    • Title 2: Prohibited Commercial Practices

      • Chapter 1: Unfair commercial practices

        • Section 3: Misleading Commercial Practices

          • II: Material element

            • A: Misleading commercial practices by action

              • 1°: Confusion

              • 2°: Allegations, indications or presentations

              • 3°: Object of the message

                • a): Conditions relating to the good or service

                  • i): Existence and availability

                  • ii): Nature of the good or service

                  • iii): Essential characteristics of the good or service

                    • i): Substantial qualities

                    • ii): Compostion of the product

                    • iii): Accessories

                    • iv): Origin

                    • v): Quantities

                    • vi): Production method

                    • vii): Date of manufacture

                    • viii): Fitness for purpose and properties

                    • ix): Expected results of the use of the good or service

                    • x): Tests and checks carried out

                  • iv): Price or price calculation method

                  • vi): Terms of sale

                  • vii): After-sales service

                  • ix): Nature, process or reason of the sale or the provision of services

              • 4°: Lack of clear identification of the beneficiary of the practice

              • 5°: Goods unduly presented as identical to other goods marketed in the Union

            • C: Potential effect

            • D: Instantaneous Offense

        • Section 4: Aggressive Commercial Practices

152. Expected results of the use of the good or service

1 minute de lecture

The concept of expected results of the use of the good or service appears to be very similar to those of fitness for purpose or properties. In all cases, it is necessary to ensure that the allegations of the message comply with the actual potential of the proposed good or service. Nevertheless, commercial practices that mislead the consumer on the expected results are by far the most targeted and …

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