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Ouvrages

French Consumer Law

Auteurs : Louis Vogel, Joseph Vogel

Sommaire de l’ouvrage

  • Part 1: Advertising and sales promotion

    • Title 2: Prohibited Commercial Practices

      • Chapter 1: Unfair commercial practices

        • Section 3: Misleading Commercial Practices

          • II: Material element

            • A: Misleading commercial practices by action

              • 1°: Confusion

              • 2°: Allegations, indications or presentations

              • 3°: Object of the message

                • b): Conditions relating to the professional

                  • i): Identity of the professional

                  • ii): Qualities of the professional

                  • iii): Abilities of the professional

                  • iv): Rights of the professional

                  • v): Processing of claims and rights of consumer

              • 4°: Lack of clear identification of the beneficiary of the practice

              • 5°: Goods unduly presented as identical to other goods marketed in the Union

            • C: Potential effect

            • D: Instantaneous Offense

        • Section 4: Aggressive Commercial Practices

167. Processing of claims and rights of consumer

1 minute de lecture

In order to transpose Directive No 2005/29, Law No 2008-3 of 3 January 2008 had to supplement the list of elements on which the consumer should not be misled, by including claims processing and consumer rights. The terms of Article L. 121-2 (former Article L. 121-1) of the Consumer Code differ, however, from the European text which mentions “the consumer's rights, including the right to replacemen …

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